Refund policy
Refund Policy – Damaged or Broken Items
At Gerhard Wiese Knives, every blade leaves our workshop having passed a rigorous quality inspection. If your knife arrives damaged or develops a structural defect due to a manufacturing fault, we will make it right.
Eligibility
- Claims for damaged or broken items must be submitted within 30 days of delivery.
- Items must not show signs of misuse, improper storage, or modification.
- Proof of purchase and clear photographs of the damage are required to process your claim.
Resolution Options We will offer one of the following at our discretion:
- Full replacement of the item
- Store credit to the value of the original purchase
- Refund to the original payment method
Damage resulting from normal wear, improper use, sharpening by an unqualified party, or accidental breakage is not covered under this policy.
To initiate a claim, contact us at wimpyhyper@gmail.com with your order number and photos of the damage.
Lifetime Warranty – Sharpening & Blade Care
We stand behind every knife we craft — for life.
All Gerhard Wiese Knives come with a lifetime warranty covering professional sharpening and blade care services. This means:
- Your knife will be resharpened to its original factory edge at no charge, for as long as you own it.
- Basic blade maintenance and care assessments are included at no cost when the knife is returned to us.
- The warranty is non-transferable and applies to the original purchaser only.
Conditions
- The knife must be returned at the owner's shipping cost. We cover return shipping back to you.
- Blades that have been structurally modified, reground beyond original profile, or damaged through misuse may be excluded at our discretion.
- Turnaround time is typically 2–4 weeks depending on workshop load.
To book a sharpening or care service, contact us at Wimpyhyper@gmail.com with your order number.